Privacy policy

Who we are

WXI (Worst Experience Indicator) is operated by Acoustic Pte. Ltd., Singapore. For anything in this policy, write to support@getwxi.com.

Two kinds of people use WXI

Survey respondents answer our customers’ WXI questions. Responses are anonymous by default: we store the slider value, the optional worst-part text, a coarse device description, a truncated IP address (used for rate limiting, never for identification), and a pairing reference (a random session or token id) so a before and an after can be joined. We do not ask respondents for names, emails, or accounts, and we do not set cross-site cookies.

Workspace users sign in to the dashboard. For them we store an email address, authentication data, and what they do in their workspace.

How response text is processed

Worst-part answers are classified and clustered using Anthropic’s Claude models. Only the response text itself is sent; never identifiers, IP addresses, or session ids. Nothing you or your customers submit is used to train any model.

Retention

Each workspace sets its own retention window (24 months by default). Responses older than the window are permanently deleted by a scheduled job. Deleting a workspace deletes its data.

Who else touches the data

We run on a small set of processors: Supabase (database and authentication), Vercel (hosting), Anthropic (response-text classification), Stripe (billing; we never see card numbers), Resend (transactional email), Upstash (rate limiting), and Sentry (error monitoring). Workspace owners can additionally connect their own Slack webhooks and GA4 properties; those integrations send data only where the owner points them.

Your data is yours

Response data belongs to the workspace that collected it. Workspaces are isolated from each other at the database level (row-level security). We do not sell data, we do not share it across customers, and exports are available from the dashboard.

Rights and questions

To access, correct, or delete personal data (yours or, for respondents, data your submission created), email support@getwxi.com and we will act on it promptly. If we change this policy materially, we will note it here with a new date.